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How To Become a Help Desk Technician Plus Salary Info

If you are considering applying for an IT help desk job, you should have the mindset that you want to learn new things and are willing to tackle anything technology related. To save money and time, companies are now looking to hire people who understand the full stack of networking technologies, also known as full-stack network engineers.

Help Desk Engineers provide technical help to non-IT computer users. They may work with the users in person or remotely by phone or video. They solve a wide range of problems, from simple questions about how to access an application to complex errors affecting servers and networks. While some may work for large software companies or support service firms, others work in call centers. These how to become a help desk engineer include interpersonal and problem-solving skills and knowledge of Windows operating systems and word processing software, computer hardware, and networking. In 2018, computer support specialists in general made a median annual salary of $53,470 per year, according to U.S. The client might open a ticket on the organization’s website, where they describe the complaint or question.

IT Technical Support Specialist

We are looking for a competent Help desk technician to provide fast and useful technical assistance on computer systems. You will answer queries on basic technical issues and offer advice to solve them. A support help desk is the customer-facing department that handles complaints, offers product support, and fields technical questions for computer networks, software and hardware. They may be responsible for fixing the problem themselves or relaying the solution for the customer to implement. Being able to learn new things quickly, as technology is constantly changing.

become a help desk engineer

They really helped me navigate my career change into software development. I was going to go the self taught route but I came across their website and it seemed like a cost effective alternative. The projects at the end of the program were challenging and really helped you showcase your skills and standout amongst other bootcamp graduates. Earn CompTIA certifications to confirm your skills and grab employers’ attention. A strong working knowledge of computer systems, hardware, and software. Responding to queries on the phone, via email, in person, or through remote access. The median annual salary for help desk technicians in $56,000, according to the latest figures from the US Bureau of Labor Statistics.

Maintaining computer systems

A new client of your company has commissioned a project to create a private social media app. The Indeed Editorial Team comprises a diverse and talented team of writers, researchers and subject matter experts equipped with Indeed’s data and insights to deliver useful tips to help guide your career journey. Help Desk Engineers in America make an average salary of $52,444 per year or $25 per hour. The top 10 percent makes https://remotemode.net/ over $74,000 per year, while the bottom 10 percent under $36,000 per year. Eventually, if you have all it takes to become a successful help desk engineer, you can probably earn as big as $46,425 annually. The average annual salary for an IT Service Desk Engineer is $46,425 in the United States, according to payscale.com. Engineers support the field staff by catering to the requirements of their mobile devices.

How do you know if tech is for you?

A few good indicators a tech career path might be right for you include things like: You like problem-solving. You want to do creative and exciting work (and get paid well for it) You're curious and a lifelong learner.

With more than 2 million users worldwide, it has the fastest-growing catalog of trainings and classes in the field of IT. Cybrary provides free IT courses on Systems Administration covering most in-demand skills for the role of systems administrator. Gladly is a customer service platform for digitally-focused B2C companies who want to maximize the lifetime value of their customers. When working in a Help Desk environment, it helps if the organization has Help Desk software like Track-It!.

Help Desk Technician Duties & Responsibilities 3

The required skills and education you’ll need to become a help desk analyst vary widely depending on the type of position you’re seeking. The majority of help desk analyst jobs require some postsecondary education in a computer-related field, although a degree isn’t always necessary. The BLS reports that, in addition to meeting basic qualification requirements, help desk analysts may need to successfully complete on-the-job training that lasts 3 months or more.

  • Are you looking for a job as an IT technician or hiring one for your business?
  • This position is an opportunity to join a high-performing team and to grow along with the business.
  • You can also work for a customer and still perform projects, but you won’t get as much experience as you would working for a VAR.
  • If you’re interested in training to help you level up in the field we can share with you information about our programs.

Help desk assistance collaborates with the IT staff and frequently interacts with system and computer users throughout the organization. Users will be trained on the fundamental systems and computer operations by the help desk personnel.

Who are your colleagues as a help desk support technician?

You will receive on-the-job training and gain experience in common issues, complaints and misunderstandings. With at least one year of experience in this kind of position, you will likely be able to honestly claim to have both of the required attributes necessary for an IT help desk position. Help desk analysts, also known as help desk technicians, act as the point of contact between computer users and the information technology department. They communicate with customers to diagnose computer issues and assist with the setup, installation, and use of new software or hardware. Analysts typically work at remote locations, but they may travel to help clients or customers onsite.

The Bureau of Labor Statistics lists the median annual pay for computer support specialists in 2020 as $55,510. Professionals who are just starting out are often the first point of contact between a user and an IT department. This means that Help Desk Engineers will need to be well-versed in customer service techniques, such as how to handle difficult customers and how to resolve problems quickly. They will also need to be familiar with the products and services that they are selling, so that they can answer questions accurately. The salary of a help desk engineer can vary depending on their level of education, years of experience, and the company they work for. Help desk engineers who work in the IT industry typically make more money than those who work in other industries. Engineers handle several scheduled tasks for clients with the intent to see to it that their systems are functioning uninterruptedly.

Help Desk Technician Requirements & Skills 8

When actively listening, you should be able to repeat what has just been spoken. As you improve your active listening abilities, you’ll realize that end-users will give you almost all you need to know to solve their problem. This not only increases empathy but also allows you to acquire more knowledge while asking fewer questions.

  • Between 2018 and 2028, the career is expected to grow 10% and produce 83,100 job opportunities across the U.S.
  • The friendlier and more respectful you are, the better the relationships you establish will be.
  • Troubleshoots, isolates and resolves IT and Point of Sale hardware and software problems in a client/server network environment.
  • A help desk technician must have both hard and soft skills because the position requires a strong technical understanding as well as the ability to communicate clearly with others.
  • More than 90% of the course contents are practical demonstration to maximize the learning experience outcomes.

For example, if you’re interested in repairing computers, but you want a more hands-on job, you might consider becoming a PC technician. PC technicians physically install and maintain computer equipment, and they often travel to clients’ locations to work. Usually, a high school diploma and technical expertise are the minimum requirements for this career, but you may also need a college degree or specific certifications for some jobs. As a help desk analyst, you may deal exclusively with internal or external customers, or with a combination of both.

DePaul University

The two titles can sometimes be used interchangeably, but more often an analyst will receive higher pay and be expected to work with minimal supervision, having more experience. Learning the full stack of technologies will also give you a broader perspective on the industry. Not only will you be able to understand how modern networks work, but you’ll have the opportunity to get your feet wet in many different areas. This way, when you decide to specialize in one area, you’ll know for sure which one you like the most. This is hands-down the very best thing a person looking to break into IT — or in the early years of their career — can do. Someone with a cert in routing and switching could become a network engineer and make a great living. The best part is that if you’re feeling down or maybe even lost, you can get plenty of support.

become a help desk engineer

All these roles have a lot of churn so there should be plenty of opportunities to move up in your company –no need to get your resume out there yet. So if you’re already there, just make sure your name is “in” so it can be considered for upcoming openings.

Top Colleges for Help Desk Engineers

As a help desk technician, you are responsible for responding to email, chat, or phone queries and offering technical support to customers using computer systems, hardware, and software. Help desk analysts, who may also be called computer or technical support specialists, provide technology help in person, over the telephone and via email. Keep reading to examine the pros and cons and decide if a help desk analyst career is a good fit for you. This IT help desk certification program is a low-risk, low-cost way for people to gain the skills they need to get a well-paying entry-level job in the IT support field. Help desk technicians are the technical backbone of any customer service team, and hiring a skilled, experienced, and multi-faceted individual is paramount if you’re going to provide the best support to your customers.

What is an IT help desk job like?

Working as a Help Desk Analyst

The main responsibilities for a help desk analyst include: Providing technical support on basic software and hardware issues. Assisting with the installation of various systems and software. Keeping detailed records of specific issues they were asked to assist with.


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